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Big Trav's Mobile Auto Repair & HD Diesel Repair LLC complaints

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5305 Mcleansville Road
McLeansville , NC 27301 | Get Directions

(336) 772-6268

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Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Big Trav's Mobile Auto Repair & HD Diesel Repair LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Big Trav's Mobile Auto Repair & HD Diesel Repair LLC

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

I requested a carburetor cleaning and rebuild. I provided the parts on initial pickup and Jett's and seat upon request after bringing faulty carburetor back. It left with idle spring problem came back with stuck float and Jett and valve problems. I have called and text. I was told I would have my equipment returned a week ago, now he won't answer text or calls. I need to replace carburetor and money from lost parts. To get it fixed somewhere else I have to purchase parts again and wait time. Every time I speak to him the issue is work load. Originally I was going to take back the carburetor but ethically a pro would be returning a broken carburetor that's wasn't in the shape it was in when it left. Resolution Sought I want my carburetor returned in the condition it left or replaced with OE.

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