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biglots-store.com complaints

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16404 Hanna RMissouri
Barnhart, MO 63012 | Get Directions

(314) 536-0355

http://www.biglots-store.com

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Total Amount in Dispute:
$43.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against biglots-store.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against biglots-store.com

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1/24/2024

RESPONSE: Complaint was not answered Amount in Dispute: $42.91 Amount Settled: $0.00

Customer Complaint

12/29/2023

I bought several items from this Website and I didn't get my order and I have tried to get a refund and all they are saying is that it was delivered to me and signed for but I never received it let alone sign for it. They delivered it somewhere else. I Later found out that this website is a fraud and cheat people out of their money and send fake emails and tracking number to make you think your order is coming when in reality there's nothing coming at all. They are scammers. I had to cancel my credit card and wait for 2 weeks to get another card from my bank. All that I am asking for is my money back. Resolution Sought My money back complete refund.

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