Complaints for BigZoo.Com in Pasadena, CA - 13130528

55 South Lake Avenue Suite 700
Pasadena, CA 91101 | Get Directions

(626) 486-1003

http://www.bigzoo.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company processed unauthorized credit card charges, and they experienced difficulty contacting the company to resolve problems. Specifically, emails and phone messages were not returned. Other complainants allege service cannot be obtained due to connections which are poor or would not connect at all. The company responds to some complaints by issuing charge card credits, or by offering to investigate or audit customer claims of inaccurate billing or unauthorized charges. One complaint is closed as disputed, meaning the customer was unsatisfied with the company's response. One complaint remains unanswered.

Complaint Closing Statistics

0 complaints against BigZoo.Com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

BigZoo.Com complaints