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BikeBerry.com complaints

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439 Cheryl Lane
City of Industry, CA 91789 | Get Directions

(800) 317-0479

http://www.bikeberry.com

Hours: Mon-Fri 8:30AM-5:30PM PST

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Total Amount in Dispute:
$1,090.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against BikeBerry.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against BikeBerry.com

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9/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

8/12/2024

I purchased a engine kit few months ago or more and since then I've had to replace the cylinder twice already and needing a third 4 pistons and needing one again this is all because of a piston wrist pin clip that has broken each time causing damage to the piston and cylinder at this point I've been waiting for several months for parts because bike berry did not have any available. Resolution Sought Replace the engine or give me the parts to fix it myself.

2/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $790.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

I ordered two motorized bikes from BikeBerry, and when we were putting them together, we discovered that their instructional videos and the parts they said they would send do not match up with the parts to they actually sent. We decided to return the bikes due to this, and now it has been over a month that I have been attempting to return these bikes, and after an email on December 28 telling me that they would give me 10 store credit if I wanted to resolve this situation faster without returning the bikes, which I declined, they have ceased all communication. I have sent three emails after this, that I've had no reply. I initiated contact about the return within their own return policy window. My initial email to them was on December 4 so I have been dealing with this for over a month at this point. Resolution Sought I would like to be able to return the bikes and get a refund

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