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BikeBerry.com complaints

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439 Cheryl Lane
City of Industry, CA 91789 | Get Directions

(800) 317-0479

http://www.bikeberry.com

Hours: Mon-Fri 8:30AM-5:30PM PST

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Total Amount in Dispute:
$841.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against BikeBerry.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against BikeBerry.com

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2/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $790.00 Amount Settled: $0.00

Customer Complaint

1/16/2024

I ordered two motorized bikes from BikeBerry, and when we were putting them together, we discovered that their instructional videos and the parts they said they would send do not match up with the parts to they actually sent. We decided to return the bikes due to this, and now it has been over a month that I have been attempting to return these bikes, and after an email on December 28 telling me that they would give me 10 store credit if I wanted to resolve this situation faster without returning the bikes, which I declined, they have ceased all communication. I have sent three emails after this, that I've had no reply. I initiated contact about the return within their own return policy window. My initial email to them was on December 4 so I have been dealing with this for over a month at this point. Resolution Sought I would like to be able to return the bikes and get a refund

2/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $51.00 Amount Settled: $0.00

Customer Complaint

1/28/2022

I contacted about a part. They sent email saying they had. And I ordered. After I ordered I looked up part. It wont fit? So i tried to cancel. They shipped. Email saying they would fit was in spam. I erased by mistake. Called talked to travis. He couldn't or wouldn't put me touch with a manager. Said couldn't help me. If didn't have copy of email I think i erased. I think sent product knew wouldn't fit. Now want shipping. And restock fee and takes a month? And no manager to talk to? travis said he was boss ? Christ was name on email. Resolution Sought Pay for shipping. I was told would fit. I dont understand why I should pay shipping. And wait a month? Very unprofessional treatment.

Company Response

2/14/2022

We appreciate your honest feedback. We are very sorry to hear about the issues you were facing with the product not working for you. In regards to the return, due to the size not working for you this would fall within our return policy. All our policies are placed on the front end of our website to ensure they are available before purchasing. All our email correspondence has been scanned and found no trace of a confirmation that it was stated that the product would work. We do not guarantee any product would work, thus why measurements, sizes are listed on each item's descriptions. Per our return policy "The return shipping, insurance, and tracking number is the responsibility of the buyer. " We will be more than to waive any restocking fee if the item is returned in an unopened condition with its original packaging. Thank you for your time, BikeBerry.com

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