Find a reputable business?

Complaints and Resolutions

Bill Hood Ford Lincoln complaints

Read Complaints File Complaint View Full Report

1500 North Morrison Blvd
Hammond, LA 70401-1528 | Get Directions

(877) 886-0526

https://www.billhoodfordhammon...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bill Hood Ford Lincoln closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bill Hood Ford Lincoln

Sort by

9/11/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/24/2022

I purchased an 2014 BMW X5 from the used car lot and I had problems with the car, I brought the car back to the lot and they repaired some of the problems but before I left the car lot I had another issue with the care vibrating and not driving properly. when I told the manager he said it drove fine with him but the salesman also told him the car had an issue but would not handle the situation, I only had this car for less than a month and only been able to drive it for two weeks. Resolution Sought I want the dealership to make this right so I can enjoy this car or I will have no choice to file the lemon law and their attorneys.

Company Response

8/30/2022

Company states; Please be advised that the dealership has tried to address the customer's problems by sending it to the repair shop twice and could not duplicate the problem and advised him to use his warranty at the dealership of his choice. Thank you,

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile