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Bill Page Honda complaints

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6715 Arlington Blvd.
Falls Church, VA 22042 | Get Directions

(703) 533-9700

https://www.billpagehonda.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bill Page Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bill Page Honda

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3/24/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/12/2024

My husband and I acquired minivan from this dealership back in November 2023. We saw it tagged special sale, so, as we are looking for affordable and reliable vehicle we purchased the car. The cars runs okay at first but after a month of using we noticed some noises coming from the engine/cylinder and the power is going down and running slower. We then realized that we made a wrong decision in butung the car. My husband has been calling the dealership, talking to different people but no resolution. Before we spend so much on the maintenance, my husband attempted to trade in the car but the value is only $7000-$7500 when we bought it for almost $14K for EXL minivan 2015 with 162800. We understand that it is a business, however, this is not fair for a consumer. Even the lender wouldn't agree for trade in as the price of the car was sold more than its value. We understand that some companies will not disclose the issue of the car in able to sell it, however, they are truthful of the car value. I know this is big company and this complaint is just petty for you, but for us this is big time. I hope that Honda management will hear our concern. Thank you! Resolution Sought This is our first time having this kind of issue, maybe refund us the difference between the selling price or value over the amount we paid them.

Company Response

3/12/2024

Company states: Customer was originally offered the opportunity to come in with the vehicles, so we could see what was going on with it. He declined. I have called him back and he has now scheduled an appointment with us.

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