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Billion Kia Sioux Falls complaints

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3015 South Minnesota Avenue
Sioux Falls, SD 57105 | Get Directions

(844) 373-2254

http://www.billionkiaofsiouxfa...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Billion Kia Sioux Falls closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Billion Kia Sioux Falls

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4/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/14/2022

My 2009 Kia Rio LXhas been at the Billion Kia Dealer in Sioux Falls about 7 weeks with a broken transmission. The service rep has ordered a rebuilt transmission but has no idea when or if it will arrive,can you folks help? Resolution Sought A rebuilt transmission will soon be put in the car so I can drive it.

Company Response

3/24/2022

On or about January 4, 2022, R. Wieme, the original owner, brought his 2009 Kia Rio LX vin#xxxxxx7218 (the "Vehicle") to Billion Kia of Sioux Falls ("Billion") because the transmission was out. Mr. Wieme requested a quote for a replacement, to which he approved for Billion to order. Billion ordered the transmission that same day. In the meantime, Mr. Wiene sold his Kia to M. Kirk, as a personal transaction. On the week of January 31, 2022, Mr. Kirk came into Billion for an update on the transmission that was ordered earlier in the month. At this time, there were still no transmissions available in the United States. Billion remained on the list to receive one as soon as one was available. On March 21, 2022, Billion was notified by the Kia manufacturer that the transmission for this specific vehicle model was located and has been discontinued and Kia was going to cancel the order. (provided copy of documents to BCA showing cancelleation). The following day, March 22, 2022, Billion notified Mr. Kirk that Billion has ordered a rebuilt transmission and it was expected to be here in 3-7 business days. Mr. Kirk has been stopping into Billion every few days to receive updates. Billion believes everything has been done in a diligent and timely manner despite the delay and late notification by Kia of the discontinued transmission.

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