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Bingo Auto Sales & Rent To Own, Inc. complaints

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1200 Moss Street
Lafayette, LA 70501 | Get Directions

(504) 444-8888

https://bingoautosaleslafayett...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bingo Auto Sales & Rent To Own, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bingo Auto Sales & Rent To Own, Inc.

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8/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/17/2024

I didn't have a good car buying experience here...purchased a vehicle...waited 7 hours...and immediately started spending money from my savings on parts and labor within the first 72 hours of leaving the lot with it (due to the vehicle not being serviced or inspected properly)...please go elsewhere for your auto needs...please tell everyone you know to avoid this place...I left frustrated, head hurting, and currently stressed out to this very day...buying a car shouldn't be this difficult, complicated, and stressful...I was extremely disappointed. I'm a United States Navy Veteran. I've served my country with Honor, and it's a shame to get a car and immediately have to fix various parts on it..I deserve better than this. It shouldn't just be about the money, but providing customers with safe and reliable vehicles to drive...vehicles with serious issues can lead to accidents, damage, or death... Resolution Sought I would love to have my $1500 back...

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