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BiockB complaints

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4124 Gold Valley Court
Salida, CA 95368 | Get Directions

(712) 828-9292

http://www.biockb.co

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Total Amount in Dispute:
$170.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BiockB closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BiockB

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6/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $170.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

I order a pair of shoes for approximately $170. I received an confirmation email from them and was instructed that I would be given updates on shipment. I have emailed the company and have not received any response. I also called the phone number on their website but the phone never rings. I think it's a scam. Resolution Sought I would like to receive my order or get a refund. If they are a scam I would like for that website to be taken down. I would also like a punitive reward of $150.00 to add to the $170.00 totaling $320.00.

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