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Biogenics Health LLC complaints

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7780 49th Street North, #230
Pinellas, FL 33781 | Get Directions

(888) 519-2201

http://www.dermalifetime.com

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Total Amount in Dispute:
$184.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Biogenics Health LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Biogenics Health LLC

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7/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $184.24 Amount Settled: $0.00

Customer Complaint

5/27/2021

I ordered MyDermaLive supplement Januay 27, 2021. I returned the product, got a tracking number. I have tried several times to get the money. I have been told it would be returned to my bank, and several times they said they would issue a paper check. Then I got another debit this month for same amount from DermaLifePro out of Utah. I didn't receive Amy product. Resolution Sought I want a refund from MyDermLife. I got the other debit from Utah stopped.

Company Response

7/13/2021

Company states; Thank you for bringing this complaint to our attention. As you may be aware, QuickBox Fulfillment is a third-party logistics company and our clients are consumer product companies. Every day, we ship thousands of products to consumers across the country on behalf of our clients. We do not advertise or sell products to consumers, we rarely have any interaction with consumers, and we have had no interaction with the consumer identified in the complaint. That said, we take this matter very seriously because we want our clients to provide good communication, support, and value to their customers. Accordingly, upon receipt of this complaint, we searched our database and cannot find any record of a shipment to Carol Gazaway. We would be happy to investigate further, if you could please provide an Order Reference Number. We suspect that this complaint may have been initially directed to QuickBox because QuickBox's address may appear on our client's website as the location for receipt of product returns. We ask that you please update your records to reflect that this complaint is not associated with or directed to QuickBox. Thanks again and please let us know if you have any questions. Regards, QuickBox Customer Service

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