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BioLife Plasma Services complaints

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3026 Chapel Hill Road
Douglasville, GA 30135 | Get Directions

(770) 942-3500

http://www.biolifeplasma.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against BioLife Plasma Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BioLife Plasma Services

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8/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/18/2024

This the worst plasma center in Georgia. They have no employees. The wait is always over three hours long. And, they don't give an explanation as to way their wait is so long or why they don't have any employees. Resolution Sought Give more money for the wait . And hire more people to work for the center

Company Response

7/19/2024

Thank you for sharing your feedback about your experience. We encourage you to share additional details through our website at biolifeplasma.com/about-biolife/contact-us so that we may look into the issue further. We truly value you and your commitment to plasma donation, and we hope to see you at BioLife again soon.

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