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Biolyfe complaints

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PO Box 521
Brandon, FL 33509 | Get Directions

http://biolyfebrands.com

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Total Amount in Dispute:
$359.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Biolyfe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Biolyfe

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1/8/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $359.00 Amount Settled: $0.00

Customer Complaint

12/20/2022

The company Biolyfe told me I could buy their product with 3 different plans and I picked the most inexpensive because I wanted to see if it would work for me. It was 39.95. They sent me the said plan but charged me 159.95 and continued to send more which I did not authorize 259.95..No where on the site did say they would continue to send more. Give me a refund. Resolution Sought Give me a refund and/or ship product for refund

Company Response

12/26/2022

Hello, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. Unfortunately, we can no longer process any refund on your account since you already filed a dispute with your bank. The reason we cannot process a refund is that you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. The best resolution is to coordinate with your bank regarding this matter. Thank you

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