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BioLyfe complaints

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101 South Eola Street
Orlando, FL 32801 | Get Directions

(866) 338-3597

http://www.biolyfebrands.com

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Total Amount in Dispute:
$970.00

Total Amount Settled:
$760.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

5 complaints against BioLyfe closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against BioLyfe

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2/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $199.95 Amount Settled: $199.95

Customer Complaint

1/26/2023

They have not refunded my money. Resolution Sought Refund my money plus interest,

Company Response

1/30/2023

Hello Robert, We do apologize for any inconvenience this may have caused you. We would be more than happy to clarify any misunderstanding with our Return & Refund Policy. If you are not entirely satisfied with your purchase, you have 30 calendar days to return an item from the date you ordered the products. To be eligible for a return, your item must be unused and in the same condition that you received it. It is also stated in our Terms and conditions that the customer will cover the cost of return and shipping, restocking, etc. As per double-checking, your account was fully refunded $149.99 on 01/05/23 and an additional refund of $50.00 on 01/23/23. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges. Thank you for being so patient. If you need anything else, let me know if I can help.

1/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $299.59 Amount Settled: $299.59

Customer Complaint

12/22/2022

Order online gummie for weight loss 29.99. They send you 5 bottles and 2 Detox bottles for 199.99 and 60.00 from your bank account. Then you try call them several time no one answer. I sent all their products back to them. Then I email them that I return the products they want you to place a rma number on the package and tracking number. Which I wrote a letter and place inside the package and email them the tracking number. I got in touch with them on phone 2 month later to discuss my refund and was told I did place the number on the package they would not refund my money. After they get your bank information they can charge what every they want to your bank account and get out refunding your money. Resolution Sought Refund all my money and my shipping cost. 259.99 and 17.78.

Company Response

12/28/2022

Hello Pamela, We sincerely apologize for any confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.99 for one bottle if you will purchase a bundle, the more bottles more discounts you can get. The deal is $199.99 for 3 bottles so each bottle is $66.66. We are including 2 free bottles in that package so that brings the price down (divide $199.99 by 5) to $39.99 for each bottle. You also placed an additional order of Biolyfe - 2b Detox for which you paid $60.00. We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion. As a one-time courtesy, instead of getting a refund of $129.99, you will get a full refund of $259.99 via Echeck. Please allow up to 7-10 business days for the e-check to reflect in your email address (pamcreighton@att.net). This may be new to you, but it is a safe and convenient way to receive funds faster. You will receive an email from our third-party e-check issuer, checkbook.io. Within the email, you will have the option to either Direct Deposit or Print an e-check. Rest assured, the account is canceled and you won't receive any further charges. Thank you

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