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Birchbox complaints

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28 East 28th Street
New York City, NY 10016 | Get Directions

(877) 487-7272

http://www.birchbox.com

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Total Amount in Dispute:
$264.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Birchbox closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Birchbox

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12/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $264.00 Amount Settled: $0.00

Customer Complaint

12/5/2024

I prepay for a monthly subscription. I have for 2 years. For the past several months, I have been dealing with a Birchbox agent named Clarisa V. I have either been not receiving my items,nit being able to select my items , etc. This company in not assisting me in an appropriate time period or even as a reputable establishment. I keep getting the run around. If I don't get my already paid for items, that would be them stealing my money! I even asked for a refund but they claim it's against policy on pre paid subscriptions. Resolution Sought I would like them to refund my money on the not received boxes for the end of my commitment. I would also like the products that I informed them were broken in delivery.

Company Response

12/6/2024

We are sorry to hear of any disappointment or frustration. To help clarify, this customer has had trouble utilizing the customization feature on our website. The customer has contacted us 12 times this past month, and each time we have replied within 24 hours. Often times the live chat feature was utilized in which we replied instantly. Provided the customer was having trouble using a feature on the website, there were times in which we escalated the situation to our engineers to investigate, and which we explained we would follow up with a resolution. Additionally, we offered alternative ways to submit the customer's choices. We would be happy to provide all documentation with this customer. As the customer continued to have trouble using our customization feature, we went ahead and cancelled the customer's subscription and refunded the remaining boxes left in the pre-paid subscription. The returned funds were processed back to the original form of payment.

Customer Rebuttal

12/9/2024

Because they refunded, I will let it go. But they aren't being truthful with their response. They aren't good with responses and I have proof that they went days without responding

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