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Birmingham Water Works complaints

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PO Box 830269
Birmingham, AL 35283 | Get Directions

(205) 244-4000

http://www.bwwb.org

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Birmingham Water Works closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Birmingham Water Works

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10/2/2022

RESPONSE: Complaint was not answered Amount in Dispute: $300.45 Amount Settled: $0.00

Customer Complaint

9/6/2022

I've been trying to get my correct meter read for 103 Springdale Dr 35071 account #220010111031 which is to the RIGHT of my home instead of the meter for 107 next door. Resolution Sought Billed for the correct meter to the RIGHT of my home at 103 Springdale Dr 35071 for the September 2022 billing and all future meter reading and billings.

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