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Bitar Jewelers complaints

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55 West 47th Street #515,
New York, NY 10036 | Get Directions

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Total Amount in Dispute:
$250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bitar Jewelers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bitar Jewelers

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10/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $250.00 Amount Settled: $0.00

Customer Complaint

9/9/2021

I have a family heirloom stone that I wanted to make into a ring. Through a recommendation in the building at the jeweler's address, 55 W. 47th Street, #515, I was promised that a shank would be added to the already banded stone. I paid $250 in cash and the jeweler gave me his business card with the amount paid and his signature. This was around July 10th, 2021 but I don't have the exact date because it's not on the card. When I returned to pick up the ring, he had burned two holes in the stone's backing and one corner of the shank was not attached to the stone. He promised he would cover the holes with another piece of "gold" and I should return after his vacation. I went back 3 weeks later and the stone was completely destroyed: 3 cracks and 3 gouges, and it had a milky surface that obscured the stone's properties. I can't wear it because the cracks make it too fragile. This jeweler refuses to give me back the entire $250 and says he will only give me "$100 or $150" because of the materials he used in making the ring. I believe that since he destroyed the piece, the materials he used are irrelevant. I also feel that I'm not obligated to pay him for his labor since the work is so bad. I'd like to send photos but there is no place to do that on this form. Resolution Sought A complete refund.

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