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Bix Basement Systems complaints

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2140 330th Avenue
Fort Madison, IA 52627 | Get Directions

(800) 541-9433

http://www.bixservice.com

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Total Amount in Dispute:
$1,610.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Bix Basement Systems closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Bix Basement Systems

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10/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

9/25/2023

I've called Bix basement systems numerous times regarding my basement leaking water all over. they sent someone out and did nothing about it. it ruined my carpeting. bix sealed my basement two years ago April 13, 2021. I want a resolution or my money back. they guaranteed a dry basement. I paid a lot for someone to drywall. Resolution Sought I want a refund because they haven't even called me back.

2/5/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

12/22/2022

We had them put in a sump pump and drainage system a few years ago. We have had nothing but problems with it since. The discharge was put in the middle of our front yard and it has effected our yard and our neighbors since. Now his front steps and sidewalk freeze in bad weather. They have been here numerous times over the past years and the final time was a couple weeks ago. They said there's nothing they can do about it unless we want to pay $20 a foot to extend the drainage. The original appraisal was supposed to got out the opposite side of our house and to the end of our property to the alley. They ran it out front but assured me it would be ok. Assuming this is what they do, I took their word. We have given them numerous chance to correct their improper work to be avail. Resolution Sought Refund or correct the issue without trying to make more money off of me. At this point, a refund would be preferred as they've been here numerous times and said they'd show up many more but never did.

Company Response

1/24/2023

The reason the customer's pump is running constantly is due to the wall caving in and water running continuously in the basement. As you can also see the mud and water that has come down those steps has our sump pump completely covered and could possibly cause problems in the future. You aren't even able to see our lid. We had to re-route the discharge line at the time of installation due to the basement having very shallow crawlspaces that we wouldn't put interior piping through to come out somewhere else. The discharge line we installed is the best solution and is working just fine. Lance said it's the only route that would work for this home and situation. At the time of install March 2019 we extended the discharge line of no charge to them, we went above and beyond the 15' they paid for. (installed about 40' altogether) We went out there as well Feb 2022 because of discharge line issues, finding their iceguard had been "beaten" off the side of the house by what looks like a baseball bat. Our crews replaced that as well, free of charge. Lance explained these things to the homeowner and he became irate, cussing at Lance and told him to get "the F" off his property. In my opinion we are done here and have exhausted everything we have.

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