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Biz2Credit complaints

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1 Pennsylvania Plaza 45th floor
New York, NY 10119 | Get Directions

(212) 644-4555

http://www.biz2credit.com

24/7 Online Business Funding in your Biz2Credit Account

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Biz2Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Biz2Credit

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5/19/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/6/2021

I apply for a PPP loan. through this company on 2/2020 this said i was approved through the Sba and i got a E-Tran number of approval, and i got confirmation from Sba.gov. The I send an email asking about the funds on 5/ 03/2020 my loan was cancels and no other information is available at this time. Now the ppp funds has ran out! Unprofessional Resolution Sought Loan reinstated

Company Response

5/6/2021

If the PPP application that your business submitted was declined by our SBA compliance department, the decision is final in accordance with SBA rules and regulations. Often, this is because the paperwork provided was not acceptable and did not meet the minimum standards set forth by the SBA. Any application that does not meet SBA-required underwriting guidelines must be declined and withdrawn by the lender, as per SBA rules and regulations. The SBA number (E-Tran) has been canceled and removed from the SBA system. It may take 72-96 hours for this status to reflect in all SBA systems, at which time you may apply elsewhere for a PPP loan.

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