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BJ's Restaurant complaints

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555 Broadway Suite 1019
Chula Vista, CA 91910 | Get Directions

(619) 591-2490

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BJ's Restaurant closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BJ's Restaurant

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6/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/10/2021

I was dining in the restaurant I had a rude host and he was being inappropriate with my minor daughter tried to get information for their corporate number manager did not want to give me the information due to her being rude as well with her employees due to her sexual activity with an employee I know this because I talked to the employee that she yelled at after I brought her to my home so she could be okay and calm herself cuz she was crying I would like for the manager to be fired from that facility cuz I'm a customer that's is a regular at that restaurant. Resolution Sought I don't want to see that manager working there I'm a regular I don't appreciate how she talks to customers nor her employees very disrespectful having an attitude 24/7 and it's not a good look for the restaurant if you guys can figure something out cuz like I said I'm a regular I live close by that's a restaurant I go with my family and I would like an apology.

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