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BJ's Wholesale Club complaints

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25 Research Drive
Westborough, MA 01581 | Get Directions

(800) 257-2582

http://www.bjs.com/cl/rocheste...

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Total Amount in Dispute:
$235.00

Total Amount Settled:
$0.00

Complaint Experience

60%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

5 complaints against BJ's Wholesale Club closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

5 complaints against BJ's Wholesale Club

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1/14/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

12/12/2025

I booked a full vacation package through bjs travel and paid 120 for ground transportation. When I got to Mexico there was no transportation there. Bjs would not help since they said they used priceline. Priceline could not help since I booked through bjs. I had to pay another 80 for a taxi to get to the hotel. They still will not help to get the transfer to the airport so I have to buy another taxi. Unreal bas customer service. My wide was crying her eyes out since we were stuck Resolution Sought Refund or just get my voucher to get back to.the airport and I would be happy

Company Response

1/9/2026

Thank you for bringing this matter to our attention. Please be advised, BJ's Travel is operated by a third-party vendor, World Travel Holdings, Inc. ("WTH"), and we are unable to resolve this matter directly. To help expedite a response to this matter, we forwarded the complaint directly to WTH for action. If you have any questions or require any further assistance, please reach out to [email protected]

Customer Rebuttal

1/12/2026

I will wait to see what they say. No matter who I contacted in Mexico that is all I got is no one can do anything because of 3rd parties. I lost 120 dollars and got stuck

Company Final Response

1/14/2026

Hello, and thank you for reaching out. We would like to resolve this matter with you promptly. We have spoken with Mozio and they have advised there was no confirmed reservation for the ground booking and that no charge incurred. However, We (BJs Travel ) are requested a billing statement from you in case any charges was incurred. If you purchased an additional transportation as a replacement, we can offer a refund for that purchase, please send along that receipt as well. Please forward the requested information to [email protected]. Once we receive this documentation, we will be able to assist you further. Thank you for your cooperation, and please let us know if you have any questions.

12/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

11/8/2024

About a year ago I purchased a membership with cash I had no desire to renew my membership for the following year. Some how bjs wholesale club got ahold of my credit card information and automatically renewed my membership without my consent. Very shady .bjs since refunded me of the membership to the credit card agency. I had no idea that a credit card I never use was charged and as a result I accrued a late fee. I have no desire to ever get a membership for this place ever again! Resolution Sought In the future this business should inform customers about renewing a person's memberships. Don't spring it on customers like they do.

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