Complaints for Black Diamond Skin Serum in Lutz, FL

3959 Van Dyke Road #1002
Lutz, FL 33558 | Get Directions

(800) 574-6159

http://www.skincareonlineoffer...

Customer Service (800) 745-2795
Monday - Friday: 9:00 am - 5:00 pm EST

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege bait & switch advertising unauthorized charges and inadequate disclosures concerning the terms and conditions of the offer. Customers complain they agree to a trial offer for skin care products only paying $4.99 shipping and handling fees. They later are charged $99.99 and sent additional shipments without authorization. Complainants further allege they have difficulty contacting the company for a refund or to cancel within the trial period.

Complaint Closing Statistics

0 complaints against Black Diamond Skin Serum closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Black Diamond Skin Serum complaints