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Black Friday Deals complaints

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5345 N Blackstone Avenue
Fresno, CA 93710 | Get Directions

(559) 429-8639

http://www.blackfridaydealsfre...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Black Friday Deals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Black Friday Deals

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1/10/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

This business is packaging Junk and reselling it to the public. They heavily tape the boxes and do not allow the customers to open the box before buying, everything is final sell so you cannot return. I purchased a 60$ bmw motorcycle for Christmas to gift to my son, when we opened the box the only thing inside was the body of a old beat up motorcycle the wires were cut off there was no handles, no motor, no wheels, it was just the body with a bunch of other little junk inside to make the box feel heavy. It cannot be legal to put trash inside of a box and lie to customers about what is really inside. Reviews are full of other people complaining about the same thing seems like this business is getting away with selling trash. Resolution Sought I don't expect a refund, But I would appreciate if a worker went in and did something about this, This is scamming and this is wrong and so many people are being scammed by this business, A business that is suppose to be helping the community with affordable items but instead they are packaging trash and putting a price tag on it.

Company Response

12/29/2023

We sincerely regret any inconvenience experienced by the customer. It has come to our attention that the customer encountered difficulties with their purchase. We would like to bring to your attention that our company has a comprehensive policy in place for returns, and we have a dedicated phone line to address customer concerns. While we understand that customers may encounter issues, we would like to emphasize that our commitment to customer satisfaction is of paramount importance to us. We encourage customers to utilize our contact number or visit our establishment, allowing us the opportunity to promptly address and resolve any concerns they may have. It is unfortunate that the customer opted to express their dissatisfaction through a negative review. We would like to clarify that such instances are not representative of our business model. We take pride in offering a 100 return policy, providing customers with the option of exchange or store credit to ensure their complete satisfaction. We remain committed to delivering a positive customer experience and are open to engaging with the customer to address their concerns and find an amicable resolution. Thank you for your attention to this matter.

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