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Black Rock Truck & Equipment complaints

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109 Firemans Road
Frackville, PA 17931 | Get Directions

(570) 874-8251

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Total Amount in Dispute:
$3,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Black Rock Truck & Equipment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Black Rock Truck & Equipment

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8/31/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,500.00 Amount Settled: $0.00

Customer Complaint

7/10/2023

April 2, 2023 our Camper sustained some damage and was towed to Black Rock Auto for axel repairs. We paid 3,500 for the owner John Seasock to order the parts needed for repairs. As of July 7, 2023 we still have no camper, every time we contact him he is making up excuses why the camper is not finished. Resolution Sought I would like my camper fixed asap as the summer months pass us by or my money refunded in full to have my camper repaired by someone else.

Company Response

8/21/2023

Company states; Please be advised that the camper has already been repaired and picked up by the owner.

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