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Black Swan Living Property Management complaints

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2765 Commerce Dr NW Suite 100
Rochester , MN 55901 | Get Directions

(507) 218-2071

http://www.blackswanliving.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Black Swan Living Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Black Swan Living Property Management

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8/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/21/2023

This company has to be the most shady company I have rented from. When you have something wrong in your place it takes them weeks to months to come and fix it. They also withheld my security deposit and the prorated rent they offered me and have not been answering phone calls emails or texts since I have left. Our plumbing was not done correctly and sewer gas smells were coming from the pipes in our basement and the washer that was going through that sink had a puddle of water so we were unable to wash clothes for over a month. They only worry about something when the city comes to inspect, but only do as little as possible. I fixed up the place more than they did. They charge outrageous prices for rent with the utilities high as well. All in all this company is a scam and I would not recommend it. I moved out on June 24th, and not heard from them since. It is stated in the lease to get our money back within 21 days. It has almost been 28 days and still nothing. Resolution Sought I would like the company to give me my money back with interest. I would like them to be better about this going forward and willing to do everything for their residents.

Company Response

7/25/2023

We're sorry to hear you feel you did not have a good experience, despite our team's constant communication with you and our best efforts to serve you in your housing needs. We strive to be the best possible property management company, so we are always looking for ways to improve. Our team responds to maintenance tickets and other inquiries in a timely manner. Some maintenance requests take longer to resolve, and we appreciated your patience as we scheduled multiple different vendors to properly re-plumb the basement. Our team has been in constant communication with you, as evidenced by the emails sent 6/8, 6/19, 6/24, 6/26, 7/20, and 7/21. We are quite perplexed by your statement that you have not heard from us, given that you have received and responded to these emails as well. Your security deposit return along with the prorated rent has already been sent in the mail to the address you provided. All in all, we strive to provide an exceptionally high quality living experience for our residents, with pet friendly policies, at market rate rents, with above and beyond customer service. We are truly sorry to hear you didn't feel you had this experience. We appreciate your feedback and wish you the best of luck with your future housing needs.

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