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Blades of Green complaints

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645 Central Avenue East #201
Edgewater, MD 21037 | Get Directions

(410) 421-7862

http://www.bladesofgreen.com

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Total Amount in Dispute:
$149.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blades of Green closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blades of Green

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2/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $149.02 Amount Settled: $0.00

Customer Complaint

2/5/2024

I have a very negative experience with Blades of Green. I contacted them in early Spring 2023 based on Best Pick Reports recommendation. In a phone conversation we agreed on the service scope, cost, and payment method (automatic charge on a credit card). The very first charge was duplicated. After I complained, they credit one charge back to my credit card. By mid Summer I realized that Blades of Green treatment does not improve my lawn at all. I contacted the company and explained that I wanted to cancel their service as I see no point in it. They offered to reduce the charged price to continue with their service. I agreed to continue for a couple more months. In September I sent them an email requesting to cancel service. To my surprise. In December I got a mail from the collection agency, stating that I owe money to Blades of Green. I requested and received the explanation that I was owing the difference between what the company charged me and what was the actual cost (despite we never agreed on that cost, and it was never charged to my credit card). My lesson learned: Never hire Blades of Green without written agreement. Make sure the agreement includes cancellation procedure and material obligations. Resolution Sought The refund would be fine. But most importantly I don't want anybody else to get into the same trap I got with Blades of Green.

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