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Blake Fulenwider Chrysler Dodge Jeep Ram Snyder complaints

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305 16th Street
Snyder, TX 79549 | Get Directions

(866) 332-5085

http://www.blakefulenwidercdjr...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blake Fulenwider Chrysler Dodge Jeep Ram Snyder closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blake Fulenwider Chrysler Dodge Jeep Ram Snyder

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8/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/14/2023

I bought a 2015 Camero ls. They did not tell me the radio didn't work till after I purchased the car. I have it in writing that they will fix my radio, its been almost a month and I've gotten nothing but the run around. I can't even drive my car because of the wire system my blinkers aren't working. It's been nothing but chaos with this dealership since the day I bought the car. At one point the dealership was refusing to fix the radio they wanted me to pay 400$ to help them pay to fix the problem. I told them if I would have known there was wire system problems with the vehicle I would have never purchased the vehicle or I would have not gave them the 2000.00 dollars cash down till it was fixed. I feel like their trying to get out of fixing the wire system problem. Resolution Sought Fix the wire system and the radio.

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