Find a reputable business?

Complaints and Resolutions

BLAZE complaints

Read Complaints File Complaint View Full Report

4590 MacArthur Blvd., Suite 500
Newport Beach, CA 92660 | Get Directions

(415) 964-5689

http://www.blaze.me

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BLAZE closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BLAZE

Sort by

5/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

4/9/2024

The blaze retail team has been misleading since day one. I was coaxed into signing a contract for a new hemp program that would allow me to process credit and debit payments. We were very clear about credit payments being priority. We very rarely used the POS system because it was needing technical support almost weekly and it would take days for blaze and our merchant maverick to come up with a solution. Maverick has continuously been transparent with me and even gave me info on my account that blaze would not disclose with me. I have dealt with two account managers in a one year period, both of which who are no longer employed by the company. I have voiced my displeasures with the company several times and recently asked for our contract to end once I had fulfilled my one year commitment. I was told by my latest sales representative that I would be refunded $500 for the month of January by an account Rep named steven. I did not receive that refund and when I reached out a couple weeks later I was told that he did not have the authority to issue refunds and that I would not receive one, despite being told I would on a recorded zoom call. I have had more than a few issues with this company and would have terminated my contract sooner if I was not still bound to my payment. Ultimately, I would just like to be refunded my $500 for the month of January and for other companies to have the opportunity to exit contract if this happens to them. Resolution Sought Refund $500

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile