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Blendjet complaints

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5153 Commercial Circle Suite B
Concord, CA 94520 | Get Directions

(844) 588-1555

http://www.blendjet.com

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Total Amount in Dispute:
$557.00

Total Amount Settled:
$0.00

Complaint Experience

38%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Blendjet closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
4	Unanswered

8 complaints against Blendjet

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12/10/2024

RESPONSE: Complaint was not answered Amount in Dispute: $42.50 Amount Settled: $0.00

Customer Complaint

11/14/2024

I bought a BlendJet on 11/26/2022. They had a recall and sent my application to get a new replacement base, order #4027571. On January 3rd, 2024, I received my confirmation that they were going to take 4-6 weeks to send my replacement. No replacement as of now. Resolution Sought I'd like to get my replacement as soon as possible. This was $42.50 I cannot use my blender because they had me destroy it.

10/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

9/18/2024

I filed a request for replacement with Blendjet in early Feb of 2024 due to a recall they issued. I was told 4-6 weeks they would send the replacement. As of Sept 17, 2024 I have not received any replacement or update as to why it has taken almost 8 months and still no replacement. Resolution Sought Refund my money or send the 3 replacements immediately

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