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Blizzard Entertainment complaints

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16215 Alton Parkway
Irvine, CA 92618 | Get Directions

(949) 955-1382

http://www.blizzard.com

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Total Amount in Dispute:
$10,350.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Blizzard Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Blizzard Entertainment

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5/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

4/11/2025

I've spent countless hours by playing world of warcraft daily 10+ hours on 4 accounts i am paying them 60$ monthly and they just wrongfully ban my account and after appeal they are sending me auto generated replies and refused to provide any details i am so much upset and i dont know what to do this is my last try to get my accounts back or 14 years i spent on those accounts with each month 60$ or i have no other option to hang my self god bless you who ever reading this hope you can help me Resolution Sought My 14 years of payment 60$ each month

1/14/2024

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

12/19/2023

Blizzard and Activision want to use only automated systems to solve customer issues granted this solves most issues but when your the victim of account theft and you can no longer access your old phone number or email do to theft and having to change your phone number and email they won't answer the phone or email to allow you the customer and victim of theft to explain why you need their help in recovering your accounts. These companies have gone to great lengths to ensure they don't have to man phones or help customers directly and this is what has allowed thieves and hackers to steal digital accounts and I'm getting very irritated and angry. My name is Dustin and I'm the victim of my phone being hacked and my phone number and email stolen and Microsoft also refuses to help. Without access to the email tied to my account or the phone number I can't recover my account even though I know the email address and password. Microsoft also has refused to help and so has Google these companies have made it so easy for these hackers to steal customer information when the companies fail and refuse to A answer phones and purposely send you in circles and rely on Automated systems only. These companies are creating the identity theft rings and supporting fraud by refusing to help the customers personally. Resolution Sought Help me get my emails back and update my phone numbers and recover my digital accounts and property because they have the ability to do so and start manning the phones. Digital customer property should be protected under the same governed rules that protect movie corporations digital copy protections the fbi gets involved they need to start protecting customers digital property they have purchased.

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