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Blockchain complaints

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251 Little Falls Drive
Wilmington, DE 19808 | Get Directions

http://blockchain.com

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Total Amount in Dispute:
$5,794.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Blockchain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Blockchain

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12/29/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $5,794.00 Amount Settled: $0.00

Customer Complaint

11/30/2021

I won some money playing at casino, withdrew my winnings (9500.) Via BTC (Blockchain wallet). After fee's I ended up getting 9400 something. I was allowed to send/transfer something close to 2000. before I was told that I had to apply for their "gold level" in order to have access to the remainder of my money. I submitted a photo of my state issued drivers license, and they emailed me back stating further documentation was needed. So I uploaded that, and the only response I now get is a computer generated one. I was told that each time I contact "contact support" it generates a new ticket number and that delays the process even longer. (Every time I communicate with contact support, they tell me something different). Today when I messages contact support, they told me that because I didn't upload thw further documentation that they asked for, that my case(s) were closed and w/o any notification to me (and mind you their email said I had 5 days, not 48 hrs, to upload the documents-which I did). So now that my case has gotten reopened (cuz I contacted contact support today), that I now have to wait till they assign me a new specialist and that it goes from oldest to newst, so I basically got bumped from wherever my place in line was, to the very end of cases they review. Mind you, in the meantime I'm losing money due to the value of BTC fluctuating. Resolution Sought Let me withdraw all of my money and to close my blockchain acct.

Company Response

12/16/2021

Thank you for the note regarding this matter. The user was subject to timely and appropriate compliance-related checks. Those checks have now been completed, the withdrawals have been approved, and the user has been notified. This matter has been resolved.

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