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Blockchain complaints

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251 Little Falls Drive
Wilmington, DE 19808 | Get Directions

http://blockchain.com

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blockchain closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blockchain

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7/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

6/19/2024

I have a blockchain.com cryptocurrency account with $200,000 investment in it. I am unable to sell my shares due to a technical problem blackchain.com has . The only way of communicating with them is electronic email. I sent them at least 20 emails. They keep responding with a computer generated generic message saying we're working on it. It's been, four months I cannot complete my transaction. They do not have a customer service number. I googled customer service number. Found an 888 number and left them 5 messages. They have not returned my calls. I need help please. Resolution Sought Being able to talk to them on the phone to resolve this technical issue on my account so I can electronically do my transactions.

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