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Bloomington Subaru complaints

500 American Blvd
Bloomington, MN 55420
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(855) 336-2714

http://www.bloomingtonsubaru.c...

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Total Amount in Dispute:
$8,949.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against Bloomington Subaru closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Bloomington Subaru

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10/3/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,949.00 Amount Settled: $0.00

Customer Complaint

8/12/2021

I purchased a 2010 Subaru Forester for $8949.00 from Luther Bloomington Subaru on October 10, 2020. On July 28, 2021, while driving to work, the vehicle began making strange sounds and was not responding normally. I pulled over. As I did, the vehicle died. Although it was not due for an oil change for another 1,000 miles and the oil light had never come on, the oil was empty. I had my mechanic give me a tow and have a look at it. He informed me it needed a new engine and quoted approximately $4,000 for the job. I spoke with the manager of Luther Bloomington and he told me used cars sometimes die and there was nothing he could do. I emailed Subaru customer service and have received no response. I realize there aren't laws that protect consumers where used cars are concerned, but I believe when a person pays $9,000 for a vehicle, it should last longer than 9 months. I can neither afford the repair nor another vehicle at this time. I am hoping there is something that can be done. Please advise. Resolution Sought Repair or refund.

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Company Response

9/20/2021

Company states; I am the corporate paralegal to the Luther Automotive Group and all of its dealerships, including Luther Bloomington Acura Subaru ("Dealership"). I am writing you in response to your letter dated August 23, 2021, regarding Mr. Grove's 2010 Subaru Forester ("Vehicle"). By way of background, on October 10, 2020, Mr. Grove purchased the Vehicle with 101,956 miles on it. He also purchased an extended warranty that same day. Then, on November 3, 2020, less than a month after owning the Vehicle, Mr. Grove cancelled the warranty and he was refunded in full. The mileage on the Vehicle at the time of the warranty cancellation was 103,512. In the span of one month, Mr. Grove put 1,560 miles on the Vehicle. To date, Mr. Grove has not brought the Vehicle back to our Dealership for service. We are unable to determine if required oil changes have been completed on time. Additionally, we have not assessed the Vehicle ourselves to determine what caused the oil to be empty. Charlie Rassouli, the General Manager of the Dealership, has reached out to Mr. Grove to discuss his options. He provided Mr. Grove with other resources to potentially repair the Vehicle at a lower cost than the original estimate, and he also suggested that Mr. Grove bring it in to be evaluated to see what repairs need to be made. However, Mr. Grove has declined all our offers. Since Mr. Grove cancelled his warranty, we cannot repair his Vehicle for free. We value our customers, and would like to reach a resolution that Mr. Grove finds acceptable. The General Manager is going to reach out again to Mr. Grove, and see if we can get him into a different vehicle. If you, or Mr. Grove have additional questions, please contact Charlie Rassouli at 952-885-4105, or at Charlie.rassouli@lutherauto.com. Sincerely, Charlie Rassouli, General Manager

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Customer Rebuttal

9/21/2021

The options I was given by Charlie Rassouli at Luther Bloomington Subaru all included transporting my vehicle to their location which is approximately 100 miles from where I live. As stated earlier, I have my oil changed regularly every 4,000 to 5,000 miles.

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