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Blue Construction & Plumbing complaints

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13790 NW 4th Street, #103
Sunrise, FL 33325 | Get Directions

(954) 327-8582

http://www.bluecp.us

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Total Amount in Dispute:
$3,780.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blue Construction & Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blue Construction & Plumbing

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2/17/2022

RESPONSE: Complaint was not answered Amount in Dispute: $3,780.00 Amount Settled: $0.00

Customer Complaint

1/24/2022

We hired Blue Construction & Plumbing on October 11, 2021, and paid a deposit of $3780.00 towards doing a bathroom remodel. We provided them with plans already done by an architect and already approved by the city of Plantation. Blue Construction & Plumbing were to add themselves to the existing permit. The project was to begin at the beginning of January 2022. We followed up to make sure we would be on schedule, and per Javier and Hanne the permit was turned in to the city a few times, and the city kept losing it. We call the city to clarify. The city representative we spoke to was surprised; she stated that no permit had been turned in per the city records. After going back and forth with Blue Construction & Plumbing, we requested that they cancel the contract if they can not move forward. Sadly, we were informed that they would deducted from our deposit for work done... this is shocking as nothing has been done by them. We paid for the plans done by the architect and the preliminary permitting fees with the city. We have been requesting a breakdown of the work done. Below is the email response to our request for a breakdown of the work done: "Just to make sure we are on the same page, you are asking us to keep putting time into this, every email we expend on your cancel project..." They have refused to provide a break down of work down, they want to refund only $1500.00. Resolution Sought Refund our deposit.

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