Find a reputable business?

Complaints and Resolutions

Blue Dolphin Pools & Spas Inc complaints

Read Complaints File Complaint View Full Report

7 Bellemore Drive
Bedford, NH 03110-5855 | Get Directions

(603) 627-2527

http://www.bdolphin.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$3,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Blue Dolphin Pools & Spas Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Blue Dolphin Pools & Spas Inc

Sort by

8/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

7/21/2021

We had Blu Dolphin install our pool last year 2020. This Spring, we noticed the concrete had split and lifted a piece of concrete from the surface causing a significant hole. I've contacted them numerous of times without a response. The last straw was them saying a crack is common in concrete and they are not going to come out. This isn't a "normal crack". The concrete has separated from the finished surface causing a significant hole. Resolution Sought Come back, warranty their work, and fix the concrete!

Company Response

7/22/2021

Triad has been notified twice. Because of the lack of help they have put off doing minor repairs. Your information has been forwarded to them and you should hear shortly. The cement that has flacked off is near an expansion joint and is not a trip hazard nor will it get worse in the foreseeable future. You should hear from them shortly.

Customer Rebuttal

8/1/2021

I have been waiting for a few months now with still no answer of when it will be fixed. All I'm hearing is that they are to busy to come out. I want an answer of when it will be fixed.

Company Final Response

8/13/2021

Per consumer, they took care of everyting. I never heard from anyone, but they fixed it.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile