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Blue Horse Shoe Tattoo and Piercing complaints

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3513 Virginia Beach Blvd.
Virginia Beach, VA 23452 | Get Directions

(757) 486-8286

http://www.bluehorseshoe-tatto...

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Blue Horse Shoe Tattoo and Piercing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Blue Horse Shoe Tattoo and Piercing

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6/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

5/16/2022

I paid for a tattoo and the guy didn't line up my tattoo how I wanted it. I have a tattoo that looks nothing like I pointed out that I wanted! It is horribly done! I didn't get my money back because I didn't have a receipt and I'm not happy about what I received! Resolution Sought Refund me for the amount I paid!

Company Response

5/24/2022

Hello. We are sorry you are unhappy with our services. Unfortunately we don’t do refunds (it clearly states that in the release form you signed,) however we do want to make this right with you. If you could call one of the owners (Duff) at +1 (734) 363-9903 he would like to see how we can resolve this situation. Thank you

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