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Blue Laser Digital complaints

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300 Marconi Blvd., Suite 302
Columbus, OH 43215 | Get Directions

(614) 975-3319

https://www.bluelaserdigital.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blue Laser Digital closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blue Laser Digital

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1/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2022

I met with Kim Ness, CEO of Blue Laser Digital, on Dec 7 to plan a marketing strategy for my client located in Asia. Kim had some great ideas and suggested developing an e-commerce site for my client. She promised to get back to me in a week with a list of questions to ask my client concerning projections, expecting, etc. I called her in a week by email and asked when I could expect the list of questions ans she replied that she needed to take care of current clients first and implied that she had no time for me. She caused me to fail with a followup with my client with the list of questions which she promised. She failed to respond to me after a series of email requests and I feel that Kim has discriminated against me because I am a senior business owner (with 40 years of mktg experience) and because I'm a male. Sounds crazy, doesn't it? This person is totally incapable of managing my account and has quite possibly caused me to lose a very high profile customer. Resolution Sought Call me.

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