Complaints for Blue Moon Coins in Vancouver, WA

701 Main Street
Vancouver, WA 98660 | Get Directions

(360) 713-1181

http://www.bluemooncoins.com

Monday - Friday: 9:00 am - 5:00 pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainant alleges company failed to deliver product within delivery timeframe stated on their website and failed to return calls within the 48 hours as promised. Complainant alleges company agreed to expedite order overnight or provide full refund but customer never received the product or refund as promised.
Complainant alleges company provided tracking number that was not active nor was shipper provided with package to deliver, although company received payment in full for products.

Company failed to respond to complaint.

Complaint Closing Statistics

0 complaints against Blue Moon Coins closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Blue Moon Coins complaints