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Blue Moon Port-A-Pot Co complaints

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7700 Veterans Memorial Hwy.
Scottsville, KY 42164 | Get Directions

(270) 843-2224

https://www.bluemoonsoky.com/

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Total Amount in Dispute:
$275.00

Total Amount Settled:
$275.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Blue Moon Port-A-Pot Co closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Blue Moon Port-A-Pot Co

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7/10/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $275.00 Amount Settled: $275.00

Customer Complaint

6/26/2023

I ordered and paid for dumpster rental April 24,2023 to be delivered to my home may15,2023 and mailed check for $275 that week. Mt check was cashed May 9th. May 15 came and no delivery & no courtesy phone call to tell us can't deliver. We waited and waited & I finally called office and was told no delivery so I canceled rent request. I emailed owner and he said would refund my money. It has been 6 weeks now and when I call office to ask I'm always told owner not in. I called June 13th & was told check was mailed that day. Today is June 23rd and no check. I just want my money back. Please help Resolution Sought Refund $275

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