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Blue Steel Corp complaints

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4225 Elton Street
Baldwin Park, CA 91706 | Get Directions

(800) 790-4039

http://www.bluesteelgaspumps.c...

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Total Amount in Dispute:
$30,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blue Steel Corp closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blue Steel Corp

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7/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

6/12/2023

We bought refurbished pumps from this company, They promised the world and said they would fix any issues that would come up with the transaction. We revived the pumps, in not working order, my truck stop was not able to sell diesel fuel for almost 3 weeks due to the lack of quality of product provided by this company. They are the worse to work with and try to get ahold of. Not only did the pumps not work, but they refuse to take any accountability for the damaged pumps and blamed us instead. We lost 3 weeks of revenue and they are not taking any accountability, I am going to filing a lawsuit against this company but though you guys should know about their shady practices. Resolution Sought I would like to be compensated for my loss of rev.

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