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Blue Steel Fine Art Gallery complaints

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2010 Smallman Street
Pittsburgh, PA 15222 | Get Directions

(412) 295-9645

http://www.bluesteelgallery.co...

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Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Blue Steel Fine Art Gallery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Blue Steel Fine Art Gallery

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1/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,599.65 Amount Settled: $0.00

Customer Complaint

12/11/2023

Still have not received my picture from Blue Steel from when I bought it in June. I emailed the merchant that i would like to cancel the order as it has been almost 6 months and he stated it would take 10-14 days Also his storefront was in Pittsburgh with his mailing being in New Castle Resolution Sought Either give me my picture or give me my money back

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