Find a reputable business?

Complaints and Resolutions

Blue Stream complaints

Read Complaints File Complaint View Full Report

12409 NW 35th Street
Coral Springs, FL 33065-2413 | Get Directions

(954) 752-7244

https://mybluestream.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$266.00

Total Amount Settled:
$266.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Blue Stream closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Blue Stream

Sort by

2/1/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $265.87 Amount Settled: $265.87

Customer Complaint

1/30/2024

We closed Account number 0148390-04 and turned back Bluestream equipment on November 14, 2023 because we sold our house. We were told that we would receive a refund since they billed a month in advance from the lady at the Bluestream office in Coral Springs where we closed the account in person. We gave them our forwarding address but have not received our refund. We have called many times and were told that it takes 6-8 weeks to receive the refund. It has been almost 12 weeks and we are still chasing our money that we paid to them every month on time. It is very unfair. We have waited patiently and still have not received our refund. We were a customer for many years that paid every month on time and we did not deserve this treatment just because we decided to move out of town and close our account. Resolution Sought We would like our refund and feel we have waited long enough about 12 weeks since closing the account.

Company Response

2/1/2024

Per consumer: Consumer finally received Check from Bluestream on January 31, 2024. Please close Complaint Thank You

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile