Blue Sun Auto Service complaints

On 7/1/2021, Mr. Quist had his 2004 Honda Civic towed to our repair facility to diagnose a no start condition. At this time, the technician noted that, due to extreme deferred maintenance at 168,164 miles, the valve cover gasket set was leaking so terribly, that engine oil had leaked into the spark plug tubes in fact submerging the coil pack wires and spark plugs. Due to this gross amount of leaking engine oil, the camshaft position sensor was also saturated, sending/receiving an implausible signal out of the range of acceptable parameters for the ECM to register such signal and cause a drivability issue which became permanent. Multiple DTC's were stored in ECM history relating to this problem, both permanent and intermittent. Mr. Quist was made aware of this and approved the repair. The car was delivered to him a day later running on its own power. This was the first time the car broke down. Fast forward to 7/9/2021, Mr. Quist had the vehicle towed back to our repair facility with a drivability concern. Upon first receiving this car into our shop, the obvious was to inspect & check the work done the previous week to make sure all was intact from the first repair. This time the car was running poorly. The technician diagnosed the car as overheating and began a visual inspection of the cooling system to see if there was anything apparent that would lead to this drivability concern. Keep in mind that we are now inspecting a completely different mechanical system at this point for a new drivability concern unrelated to the oil leak fixed one week prior. As we began to thoroughly diagnose the cooling system, the technician noticed that the vehicle was involved in a front-end impact. We then removed the front bumper cover and that's when we noticed that the front reinforcement beam, which is a structural bolt on UHSS collision rated part, was completely pushed into the radiator and had cracked the radiator housing. On top of that, someone had used a over the counter "radiator stop leak" product that was oozing out of the crack in the radiator. Radiator "stop leak" is one of the absolute worst products to use in the repair of a motor vehicle. Long term effects are devastating to the vehicles cooling system/heater core because when dries, it creates blockages within the system which are inaccessible. Mr. Quist was made aware of the nature of this repair and it was at this point, before any cooling system repairs were made, that I expressed my concerns to him about moving forward with any more on this vehicle. In fact, I advised against it due to a number of unknowns that could be caused by this "radiator stop leak" product. Mr. Quist was adamant about repairing the vehicle. Let's get back to the cause of all of this; the collision damage. The reason the vehicle sat at my shop for two weeks is because Mr. Quist demanded he retrieve the structural reinforcement beam in which he sourced from a local salvage yard. After several attempts, (over the course of 10 days) Mr. Quist informed me that he was unable to obtain the LKQ collision part and asked me to order one. I did as instructed and had the part the very next day which at that point, completed the repairs. This is the first correspondence I have received informing me of any issue with the car. Mr. Quist has not reached out to me with any information about this car nor have I had any knowledge that the car is not running properly. If you would like to have him reach out to me, I will attempt to remedy the situation. The work was completed on the invoice you have received was done promptly in a workmanlike manner and Mr. Quist was kept in the loop entirely throughout the process. I advised him not to repair this car in the first place and the price paid on the invoice was at a discounted rate based on the actual hours of administration/vehicle repair performed. I did everything I could to help him including informing him of the gross amount of deferred maintenance, prior collision repair leading to the overwhelming number of problems in multiple vehicle systems that would need to be addressed going forward.

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