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Blue Vibe CBD complaints

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PO Box 81078
Las Vegas, NV 89180 | Get Directions

(855) 478-5001

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Total Amount in Dispute:
$539.00

Total Amount Settled:
$279.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against Blue Vibe CBD closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Blue Vibe CBD

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2/4/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $159.85 Amount Settled: $159.85

Customer Complaint

12/28/2023

I viewed some CBD gummies online and never checked out. I later received a package from them but refused it so it returned to sender. Now I have a charge of 159.85 on my credit card from them. I called the company and they said that since I refused the package, they said they will only refund 50 of my money. I had my daughter in law call them for me to see if there was anything they could do. They told her that there was nothing they could do and they would be disconnecting the call. They did give me and order number #594270E3DC Resolution Sought I would like a full refund. I feel they are trying to scam me

Company Response

1/22/2024

Hello Gail, We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed. As a one-time courtesy, we issued a full refund as the customer requested. Rest assured, the account is canceled and you won't receive any further charges. Thank you

11/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $119.49 Amount Settled: $119.49

Customer Complaint

10/24/2023

I ordered for a one time only purchase. They debited again without my consent. Resolution Sought Refund, stop debiting my account.

Company Response

10/27/2023

Hello, We deeply apologize for any inconvenience you may have encountered and want to assure you that we are actively working towards resolving your issue. We prioritize important matters like yours and strive to handle them appropriately. We understand that it might have been possible for you to overlook the terms and conditions. If you do not cancel your account within 30 days of the order date, your initial purchase automatically enrolls you in a monthly auto-ship program. However, as a one-time courtesy, we have proceeded to issue a full refund of $119.49 on 10/24/2023. You should expect to see the credited amount in your account within the next 5-10 business days. Please rest assured that your account has been successfully canceled, and you will not incur any further charges or receive any additional shipments. We greatly appreciate your patience throughout this process. If there is anything else we can assist you with, please do not hesitate to let us know. Rest assured that your account has been closed, and no further charges will be made.

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