Find a reputable business?

Complaints and Resolutions

Blue World Pools, Inc. complaints

Read Complaints File Complaint View Full Report

120 Interstate North Parkway SE Suite 426
Atlanta, GA 30339 | Get Directions

(770) 951-1831

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Blue World Pools, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Blue World Pools, Inc.

Sort by

1/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

12/19/2024

I called to make a payment and the representative hung up on us. Then I called back and he was very rude and told us there's nothing I can do. Mind you my payment is only a few days late. They sent a very threatening text saying I refused to pay and is not true and are putting a lean on our home It is almost like they are trying to do this. like they are trying to do this. My husband was so upset he had a panic attack. I tried calling the 2 days after to make a payment and the phone just rang. Resolution Sought I would like to make my payments without being threatened and not be treated so terribly.

10/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/13/2024

I am 69 years old and I have never been treated like this. Ray Morales is supposedly the head of customer service, what a travesty. He is rude, vile, mean spirited , disrespectful, impolite, ABUSIVE, and many other negative adjectives. I had a nurse in my home who heard him yelling at my daughter and was appalled at him. I called him to o ask why he was yelling at my daughter and he was so condescending. Several days later I called to ask him more questions and he did the "raspberry into the phone and hung up. He really dishes it out, but will hang up on you if you say anything to him. We were asking for the contract that we signed and received nothing but insolence from him. The reviews on him and the company are terrible. I have to wonder if the CEO knows or even cares. He thinks he can tell me not to call corporate headquarters. Resolution Sought Have this business closed. Ray Morales either demoted or fired. Have the CEO read the reviews and actually do something.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile