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Blue World Pools Inc. complaints

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9120 Double Diamond Pkwy #4925
Reno, NV 89521 | Get Directions

(888) 511-8266

http://www.blueworldpoolsinsta...

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Total Amount in Dispute:
$77,016.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Blue World Pools Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Blue World Pools Inc.

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8/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $26,000.00 Amount Settled: $0.00

Customer Complaint

7/14/2022

We thought we were interested in buying/installing an above ground pool through this company. We met with a kind representative and agreed at the time we wanted to buy the product and install at our home. We signed paperwork for a midline model. One week later we had a phone conversation to what we thought was going to be to set up install, instead it was another representative from the company offering us an upgraded model of pool. For the same monthly payment at a lower interest rate for financing. We received zero written information regarding this upgrade and were coaxed to a verbal agreement via phone call. During this phone call we were told that we would receive a phone call regarding scheduling an installation date, however this was not the case. I called the main phone number to inquire about installation and was directed to representative whom told me we were already scheduled for installation without our permission or any discussion with us. When we expressed our concern and explained this date did not align with or schedules we were told we would be pushed to the back of the line for installation. Additionally my husband and I called multiple times to resolve the installation mess up and received no help, in fact we were hung up on several times by rude representatives. Here we are $1,000 out of pocket, no product received, and some of the worst communication and costumer service we have ever received. Resolution Sought Our desired outcome would be to nullify any potential contract with Blue World Pools regarding the pool and stated possible lean on our house. Based on our experience we do not trust this company and do not wish to have any further association. Preferably we would also like to be refunded of the thousand dollars spent being scammed by this company.

10/3/2021

RESPONSE: Complaint was not answered Amount in Dispute: $51,016.12 Amount Settled: $0.00

Customer Complaint

9/7/2021

Me and my Mother sign a contract with Blue World we are trying to cancel the contract before they installed the pool No one will respond to me, we had no ideal this pool would cost this pool much they has giving up false information on the pool I starting read reviews we had no ideal they can put a lean on your house this house is not paid for and plus this is my mother house not minds I need to know what steps I can take to cancel with these people. Resolution Sought To help us get this contract cancel

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