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Bluefire Insurance complaints

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PO Box 141149
Irving, TX 75014-1149 | Get Directions

(562) 252-3434

http://www.bluefireinsurance.c...

Monday - Friday: 7:30 am - 4:30 pm PST

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Total Amount in Dispute:
$37,018.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

15 complaints against Bluefire Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
9	Agreed to make an adjustment
1	Refusing to make an adjustment
5	Refuse to adjust, relying on terms of agreement
0	Unanswered

15 complaints against Bluefire Insurance

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4/8/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

3/27/2024

This company is incompetent, unprofessional, and doesn't want to pay valid claims. Our vehicle has been at the shop for a month and they will not pay the shop for repairs. we have full coverage, and a police report was done, which they have. They have been giving myself, and the body shop the run around. Antoneisha Moore and her supervisor, Dustin Hoffman, do not like to return phone calls, emails, or voice messages. I just want them to pay the shop for repairs, because they are not obligated to hold our vehicle a whole month waiting on the insurance company to pay for repairs. Resolution Sought Pay the shop immediately for repairs, reimburse my daughter for Uber and Lyft fees she's incurred over this month, getting back and forth to work.

Company Response

3/28/2024

Please provide a claim number so we can locate your file.

Customer Rebuttal

4/4/2024

Claim# is TXOA24-0001597 Since initial complaint, payment was made to the body shop on 3/28.

Company Final Response

4/8/2024

Thank you for confirming that the claim has been resolved.

2/1/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/18/2024

We as humans do make mistakes. We are not perfect like our Lord Jesus Christ . ALE-24 -0000054 I was involved in a minor accident hitting a deer I'm sorry to mistaken telling the wrong date I had Covid the previous week head n memory. And to deny my claim for a mistake that we are capable of making. My adjuster seem bias if I called her at times she be unavailable or unprofessional. This adjuster only called me one time. Why find loopholes with the policy holders we are the reason you all have jobs. Adjuster want me to get a call log she police station well local police don't come out to interstate it would be a state trooper. Which my friend I did call is a police officer not a trooper. Whom I stated would be a while getting to my location I don't think it's right that a policyholder has to be treated unfairly. Resolution Sought I want my claim paid for because everything is shorten out because if I sue this company for my car burning up and I rental car paid for.

Company Response

1/19/2024

We apologize for any delays while we investigated the coverage for this accident. Your claim was not denied, the adjuster was investigating to get proof of the date of the accident. Coverage was cleared and the payment was issued on 1/17/24. The adjuster called you that day to provide an update.

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