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BlueFrog Plumbing complaints

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2217 Engineers Road Suite A
Metairie, LA 70037 | Get Directions

(504) 229-4848

http://bluefrogplumbingneworle...

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against BlueFrog Plumbing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against BlueFrog Plumbing

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2/20/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

1/7/2022

Called B F PLUMING to fix a leak in my Gas line under the house. He said $520. ..ok Now there is another leak $500. More then another $500. He was working with his cell phone and the flash light from it. He came 9am ..left 2 Times to get supplies. At 5 pm a helper came. At 6 pm Daniel knock on my door SAYS it is Fix. $1529.25. Next day gas man came to check . He said nome there is still a leak. Resolution Sought Give Me My MONEY BACK

Company Response

2/8/2022

Customer had several gas leask. Plumber was out there for 4 ours fixing the leaks. It held for a few days and it was brought to our attention that the customer had more issues. Bluefrog offered to provide an estimate to get the customers full gas line replaced for safety purposes. Bluefrog also told the customer they would credit the customer what she already paid to replace the full gas line. Customer denied.

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