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Bluehost complaints

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533 Gate Parkway, 2nd Floor
Jacksonville, FL 32256 | Get Directions

(888) 401-4678

http://www.bluehost.com

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Total Amount in Dispute:
$278.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Bluehost closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Bluehost

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12/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $177.00 Amount Settled: $0.00

Customer Complaint

11/5/2024

My Website has been hosted at Bluehost for several years 1 month ago my hosting plan was upgraded from a shared hosting plan to a dedicated server plan. I contacted Bluehost support t about an issue they neglect fully changed the look and feel of my website without haven't the ability to restore it to its previous appearance and are now saying there is nothing they can do to restore the website it is previous look and feel. Resolution Sought I would like the business to refund my money for the dedicated hosting and bring the shared server back online.

7/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $101.28 Amount Settled: $0.00

Customer Complaint

5/10/2024

On March 15th i subscribed to the company above to establish a webpage. once set up in ran fine for a few weeks and then crashed. since that time I've gotten nothing but excuses as to what the problem is related to. On my first contact I was told the problem would be corrected within 8 business hours. but it wasn't. Ever since then I've been passed around from one unhelpful agent to another. I told them yesterday i wanted a full refund due to them not providing the service I paid for. They refused siting the fact i only had 30 days to request it. MY complaint is had i known they were unable or unwilling to fix the problem within the proper timeframe i would have request a full immediately at that time. bottom line is they stalled me until the time passed to qualify for the refund. I feel this is an unfair business practice and hope you can assist me in retrieving the funds that are due back to me. Thanks in advance. Resolution Sought Give me my $101.28 back immediately.

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