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Bluemound Express Moving & Storage Co. complaints

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1101 Marlin Court
Waukesha, WI 53186 | Get Directions

(262) 650-1870

https://www.bluemoundexpress.c...

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Total Amount in Dispute:
$169.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Bluemound Express Moving & Storage Co. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Bluemound Express Moving & Storage Co.

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5/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $169.00 Amount Settled: $0.00

Customer Complaint

4/20/2022

I was quoted a moving job at $450, and was charged a lot more. When I called to express concerns I was told that perhaps I should check out other services Resolution Sought Apologize and refund the difference of the quote.

Company Response

4/21/2022

I tried to call the complainant back on the day of her move after I talked to her. I left her a voicemail on her phone. I would encourage her to check her credit card and look to see what exactly was charged. If she would have called back this all would have been avoided.

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