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Bluenergy complaints

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6420 Southpoint Pkwy, Suite 130 Bldg. 2
Jacksonville, FL 32216-0946 | Get Directions

(888) 501-0115

https://bluenergysolar.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Bluenergy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Bluenergy

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

I recently acquired solar panels from Bluenergy Solar. I definitely feel deceived and misled about the solar panels saving me money while my electric bills continue to rise. The salesman never mentioned leasing the solar panels. That topic came up after the termination of the salesman and the contract agreement was signed , then I was told by his boss that he didn't know why I was not informed about the options for leasing vs purchase after the signing of the contract! Ever since the installation my FPL has increased dramatically! With only two ppl residing in our home, and one person who works two jobs? I don't have any way to speak to anyone else about this issue. Resolution Sought Look deeper at Bluenergy Solar and see if I'm the only senior with this kind of problem. And why this sudden increase ? I am paying in excess of $500 between FPL and Bluenergy Solar…ridiculous for a family of two!

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