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BMG Money complaints

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444 Brickwell Avenue Suite 250
Miami, FL 33131 | Get Directions

(800) 316-8507

http://www.bmgmoney.com

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Total Amount in Dispute:
$380.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against BMG Money closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against BMG Money

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4/2/2025

RESPONSE: Complaint was not answered Amount in Dispute: $380.00 Amount Settled: $0.00

Customer Complaint

3/7/2025

I have a personal loan with BMG money thru USPS as an employee since March 2023. Since then BMG money recieves payment of $95.00 bi weekly through an allotment from my paycheck. Since 2023, the allotments has gone through successfully and I have NOT made any changes. As of Jan 2025, BMG money is reporting that they have not received any allotment of $ 95; yet, I have paycheck statements reflecting allotment being paid to BMG money. I have attempted to reach BMG money on their customer service # ...you will wait several minutes just to leave a vm. Never recieved a call back to correct any issues and now they are negatively reporting me to credit bureau. Resolution Sought I would like to negative reporting to stop and be removed. Also, they need to credit my account reflecting the received payments.

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